Karen Smart, Managing Director, East Midlands Airport

Karen joined East Midlands Airport as Managing Director in April 2018. She previously held several senior operational roles at London Stansted Airport. Joining Stansted in June 2014, she was appointed as the Customer Services and Security Director, responsible for over 800 people and one of the busiest airport terminals in the country, helping to ensure that 60,000 passengers a day have the best possible customer experience at the airport. Karen became the Asset Management Director in 2016, responsible for ensuring that the Airport infrastructure meets the demands of both our B2B and B2C customer; quite a challenge at one of the fastest growing UK airports.

Karen started her career in the Royal Air Force initially as an aircraft engineer before retraining as an air traffic controller. After over 20 years in the RAF she joined Serco, carrying out numerous roles culminating as Partnership Director of their Defence and Aviation business.